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Most Asked Questions In The online casino games:
Q1: How to log in after installing the online casino games?
To access the app, enter your registered mobile number and verify the OTP (one-time password) sent to your phone. This convenient method eliminates the need for a password or email login. Simply verify the OTP to log in securely.
Q2: What should I do if I am not getting OTP?
To initiate the process, check your internet connection for a strong signal before proceeding. Wait for a proper signal and then click on send OTP, which may take some time to arrive. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details to our customer support via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
Uninstall the app from your device to resolve the issue. Once uninstalled, download the latest version of the app to access the updated features. After reinstalling the latest version, you can log in and start playing.
Most Asked Questions Related To Withdraw In The online casino games:
Q1: What is the minimum withdrawal amount in the online casino games?
In this app, you can withdraw a minimum of Rs. 100, a higher minimum threshold compared to other apps. Withdrawals are limited to the money earned from gaming, excluding bonus amounts. This means you can't withdraw bonus funds, only the money you've earned through gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are uploaded and stored within the app. This includes saving your Aadhaar card, UPI information, and bank account details. Completing these steps will enable you to move forward with the process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, although times can range from 30 minutes to 3 hours. However, payment delays can occur, requiring a wait time of up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus amount can be withdrawn. The bonus funds themselves, however, are non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is pending, the funds will be added to your wallet account within 24 hours. If you still encounter difficulties, you can contact their care centre for assistance.