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Most Asked Questions In The rummy tour:
Q1: How to log in after installing the rummy tour?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number to complete the login process. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first check your internet connection for a strong signal and wait for it to establish properly. If you still don't receive the OTP, click on "send OTP" again and wait for the specified time. If the issue persists, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your phone number has changed, submit your updated KYC (Know Your Customer) details to our customer support team via email. This will facilitate the transfer of your account to the new number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device and download the latest version. Once installed, you should be able to log in and access the updated app without any problems. This should ensure a smooth gaming experience.
Most Asked Questions Related To Withdraw In The rummy tour:
Q1: What is the minimum withdrawal amount in the rummy tour?
In this app, you can withdraw a minimum of Rs. 100, which is higher than the minimum withdrawal amount in other similar apps. However, bonus amounts cannot be withdrawn, only the money earned through gaming. This means you can only withdraw your winnings from participating in games, not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app, including saving your Aadhar card, UPI, and bank details. This information is necessary for the onboarding process. Having all this information up to date will facilitate a smoother experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, in some cases, payment processing may be delayed, potentially requiring a wait of up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned in the game are exclusive to gaming use and cannot be withdrawn by anyone else. Any winnings from games played with the bonus amount can be withdrawn. This distinction ensures that the bonus funds are only used for their intended purpose, within the game.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.