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Check your internet connection for a strong signal before proceeding. Wait for a proper signal and click 'send OTP' again if necessary. If the OTP doesn't arrive, use the app's live chat support for assistance.

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The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing games with the bonus amount are eligible for withdrawal.

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To resolve the issue, check your transaction history in the settings. If your withdrawal request is unsuccessful, the money will be added to your wallet account within 24 hours. If the problem persists, you can contact their care centre for assistance.